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Kinger

Join Date 05/2005

+19

Activation on Deskscapes

Deskscapes

Suddenly today Deskscapes tells me it is deactivated. when I try to reactivate it tells me its already activated on another computer and I have to buy another license, or it will quit working in 5 days. I've had an Object Desktop subscription for probably 15 years and Deskscapes is on another of my computers and 1 laptop. How come all of a Suden it's a problem. I would appreciate someone looking into this and getting it fixed.

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basj

Join Date 03/2001

+1632

Hello,
Sorry to hear you are having issues. Most probably you're having an account issue. Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14

Note: You could also try to review and manage your activation using this guide: https://support.stardock.com/space/SHC/1260191763/How+to+review+and+manage+your+current+activations

Thanks
Basj,
Stardock Community Assistant

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Basj, Today I tried again to activate, and it stated I had to many subscriptions so pick one and not use my Stardock sign in. So, I tried my serial # and it activated. I tried it before, and it didn't work. I did start a ticket but now my problem is solved. The whole thing is strange. Hopefully it will keep working. Thanks for your help.

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basj

Join Date 03/2001

+1632

Great, glad to hear that. Please post your ticket number so I can get Support to ignore it.

Thank you,

Basj,
Stardock Community Assistant

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SSN-87344 Deskscapes 11 Activation Problem

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basj

Join Date 03/2001

+1632

I've forward that ticket number to Support.

Thank you,

Basj,
Stardock Community Assistant

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Jafo

Join Date 03/2001

+1825

I just had Terry's machine spit a dummy re activations on Fences and Start 11 ... I made a point of reinstalling OD and checking its settings ... possibly now OK.

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Jafo

Join Date 03/2001

+1825

Opening Start 11 v2 from OD shows it activated.. but it did pop up the activate notice on boot and thus was obviously not aware of the OD sub.

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